Tel : 01373 82 2635  |   SPLIT YOUR REPAYMENTS IN 3 INSTALMENTS WITH KLARNA    |   UP TO 60 MONTHS LOW RATE FINANCE AVAILABLE

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Terms and Conditions

Our Details
Second Strength
Fairwood House
Fairwood Road
Dilton Marsh
Westbury
Wiltshire
BA13 4EE

How to order
1. Buy securely from our online shop www.secondstrength.co.uk
2. Call us on 01373 822635
3. Email us at info@secondstrength.co.uk

Product Suitability
Please note that all products on the Second Strength website are designed for Home use and carry a Home use warranty; Light Commercial use and carry a Light Commercial use warranty;
Commercial use and carry a Commercial use warranty. Equipment purchased from our website and used in a non-designated environment will render the warranty null and void unless the equipment description states it is suitable for the non -designated use. If you are planning to purchase equipment and have any questions regarding its suitability/warranty for said equipment in the environment in which it is to be used, please call us on 01373 822635 or email info@secondstrength.co.uk and we will be able to advise.

VAT
All products listed are priced inclusive of VAT @ 20% unless otherwise stated.

Special Offers
Ex-display clearance items, Wattbike and Concept II are excluded from purchases on finance and any promotional offers, and any such offers cannot be combined with any other promotion – please call if you have any questions. Only one special offer or coupon/voucher code per order.
Special offer codes cannot be used in conjunction with any other offer.
Special offers and voucher codes cannot be used in conjunction with interest-free finance. An additional carriage charge may apply to free of charge items. This will appear in your shopping basket once selected. If you do not want to take advantage of any free gift offers you will have the opportunity to opt out of them with no obligation. Only one free item is allowed per customer. Free gifts are only applicable to full price items.

How to pay
Bank Transfer/Credit/Debit Card – most cards accepted. A range of credit plans are available on request including full Finance options on most selected items – Call on 01373 822635 for details.

Conditions of sale
Please be aware that title to all goods/ services (in its entirety) purchased will rest with Second Strength until paid for in full. Failure to comply will result in cancellation of the sale and you will be liable for costs for collection and an unlimited percentage (up to the full retail value of the goods) for depreciation and wear to make up the difference between the full retail value and resale value of the recovered goods.

Pricing
Best Gym Equipment ‘Standard Price’ is usually the Manufacturer’s or Supplier’s Recommended Retail Price unless otherwise stated. The ‘Standard Price’ may be the RRP/MRP plus carriage, however, the price you pay will never exceed the supplier’s RRP/MRP and will can be significantly less where shown.

Conditions of Delivery
At present, delivery is offered to all Second Strength customers on all equipment transactions. Customers will be informed of any delivery charge before ordering. All items, where applicable, will be delivered in boxes/ on pallets for assembly by the customer. Goods will normally be delivered within 5-10 working days. Our delivery service will deliver your goods Mon-Friday between 8 am and 6 pm. Our carriers can not give a specific delivery time.

Our delivery service delivers your purchase to ground level. Depending on the delivery company and their individual health and safety policy, this may mean your goods are delivered to the kerb side. Our delivery does service not include the driver taking your purchase upstairs internally or externally. Drivers are not insured to enter your property.
Our delivery service may require assistance from you to assist or move the goods from the drop-off point into your home. Please do not ask the delivery driver to lift heavy items without sufficient manpower, as this will often be in breach of Health & Safety legislation. Second Strength uses both internal and third-party carriers. Occasionally deliveries can be delayed for reasons outside of our control. Second Strength cannot be held responsible for losses relating to late or failed deliveries.

Delivery to Ireland/ Abroad
Our UK-Mainland delivery doesn’t apply to orders being delivered to Ireland/ abroad. If an delivery charge is applied to your order when the order is placed on our website, this price will be an estimate generated by the website. Our logistics team will contact you with the actual shipping costs once we receive this from our transport partners.

Delivery Of Your Goods
Before signing for your goods, please ensure you check the outer packaging. If there is noticeable damage to any part of the packaging, please sign the delivery note accordingly. We cannot accept claims for goods damaged in transit if you have not indicated damage on the delivery note. We must be notified via e-mail in writing at the address below within 48 hours of delivery of any damaged packaging.
Regrettably, we cannot offer compensation for delayed deliveries. Any damages, defects or shortages must be notified in writing via e-mail within 48 hours of receipt of goods to info@secondstrength.co.uk Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to our warehouse. There will also be a minimum 15% restocking charge. Second Strength cannot be held responsible for any shortages, damages or defects notified to us after 48 hours from
delivery.

Warranties
All new equipment sold by Second Strength is covered by minimum one-year parts and labour cover. In many cases, the warranty is greater than this. The warranty on the equipment we sell varies from manufacturer to manufacturer. It can include a manufacturer full on-site repair facility or a ‘back to base’ warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit. If an item develops a fault, please email info@secondstrength.co.uk stating the equipment you have, (brand and model number), serial number and a brief description of the fault.
Second Strength will either arrange to send a part for the customer to fit, send an engineer to site, or in some instances, depending on manufacturer, ask that the goods be returned to our warehouse. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from Second Strength.
Second Strength will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense. Warranties only apply to goods within mainland UK.

Your Right to Cancel
You have a right to cancel your order and receive a full refund prior to goods being dispatched. If goods have been dispatched, you have the right to return goods within 14 days of receipt. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge (in the case of large items, this fee may be substantial). If goods are not received back in perfect condition and in their original packaging, Second Strength reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your right to cancel will be forfeited.Our Standard 14 day online return option applies
to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business or for any ‘special order’ items. Special order items are goods that are not normally stocked by Second Strength and have had to be ordered or manufactured specifically for a customer. Special order items include (but are not limited to): Refurbished equipment, custom made equipment, Mirrors, Turf Tracks, Custom Rig Adjustments and any item that is not listed on our website. These options also do not apply to any Shoes, Clothing or Activity/Fitness Trackers. All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Customer Service Department at info@secondstrength.co.uk and we will issue a Return Authorisation.
Goods must be returned to us within 7 days of receipt of RA. If you wish to return goods, please email info@secondstrength.co.uk. No cancellation of an order will be accepted after 14 days from delivery of goods. Ex demo machines cannot be refunded in full. Normal wear and tear are likely and these machines will always be delivered out of the box. Should you wish to return your order of an ex-demo model, you will be liable for return shipping costs plus a restocking fee of 20%.

The website will automatically add a delivery fee for international deliveries, however, please note that this quote is not official. It is only to give you an idea of how much it could be. Please speak to one of our sales team to get an official quote. International quotes given do not include any destination port fees, local taxes or terminal handling charges. These charges are to be settled by the consignee. Please be aware that we will follow UK laws and protocol for any international deliveries. We cannot be held responsible for any local fees based on local laws of the country of destination, therefore please make sure that you consult with your local agent in regards to any duty fees as we will not accept returns if these fees are refused to be paid.

Title
Second Strength retains title to all goods and services until paid for in full. If we are forced to recover goods that are unpaid, you will be liable for costs for collection and an unlimited percentage (up to the full retail value of the goods) for depreciation and wear to make up the difference between the full retail value and resale value of the recovered goods.

Data Protection
All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Second Strength which would be of interest to you. You must tell us if you do not wish us to do so.

Complaints
Second Strength take all of our customers seriously and we try to offer them the best possible service available, however, if you feel you have something to complain about you may direct it
to info@secondstrength.co.uk. You will be guaranteed a quick response.

Disclaimer
Second Strength endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice.
Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included – please call for further details on any particular product.
While every effort is made to provide accurate and up to date information, Second Strength cannot be held responsible for any errors or omission on our website or brochures. Although Second Strength endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced.
If a pricing issue is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order.
We will not be obliged to supply goods at the incorrect price. All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered.
Please note this email is an acknowledgement and is not an acceptance of your order. For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and return policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation
and returns policy.

Any email or other electronic acknowledgements by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. While every care has been taken to ensure that this website is virus-free, Second Strength accepts no liability for viruses or virus damage as a result of using this website.The terms of the contract do not affect your statutory rights.